Frequently Asked Questions

Classes

  • How do I sign up for a class?

    To sign up for our classes you must first create a login with us on our Momence booking site. Click here to do so. After you’ve successfully created an account, you’ll be able to select any of our classes from our schedule and enroll.

  • Do you offer a first class free?

    Yes! All first time clients are invited to try any of our class options for free. After you’ve created an account with us you’ll be able to select the first class free credit during booking. This can be used towards any class except personal training.

  • What is your class cancellation policy?

    Class bookings must be canceled 12 hours before the class starts to avoid a penalty. Penalties for cancellations or no-shows vary by membership. 4x, 8x and Class Pack holders, a visit will be deducted for a late cancellation. For our Unlimited Membership holders, a $10 fee will be charged to the card on file. All class no shows will be charged a $15 penalty fee.

  • What do I need to bring with me for your group classes?

    Wear athletic sneakers and whatever you feel best working out in! Bring a water bottle and if you’d like extra cushion during your workout, bring an exercise mat.

  • Do your cycle classes require clip-in shoes?

    Yes, our bikes require SPD or Delta clip in shoes. Regular street shoes will not work on our bikes. You are free to bring in your own cycle shoes or rent a pair from us!

  • Do you offer refunds on class packages or memberships?

    We do not offer refunds on any class, package or membership purchase. If you have an extenuating circumstance, please reach out to us at hello@trainbodystrong.com.

  • It's been awhile since I worked out, are your classes beginner friendly?

    Whether it’s been awhile or you’re completely new to our classes, know that there’s always a spot for you in our classes! All of our movements allow for modifications and you are always in control of what size dumbbells you use.


Personal Training

  • How do I book a personal training consult?

    Follow this link here to book a free consult witih us.

  • Do you offer any bulk personal training discounts?

    No, we do not. When you train one-on-one you are paying for both in-person coaching time and the weekly work we do to update your programming and provide you with individual support.

  • I've never done personal training, how do I know if it's right for me?

    Personal training is great for clients seeking a tailored program just for them. If you have found it difficult to adhere to workout programs or are looking for one-on-one attention for form and motivation, then personal training is a great option!

  • What type of training should I expect to do in a session?

    We focus on functional strength training at our gym. All sessions are 60 minutes and your coach will program your workout to meet your specific goals. We have a variety of equipment to meet clients’ individual needs. Please note that we do not offer competitive bodybuilding or powerlifting training.

  • What is your cancellation policy for personal training sessions?

    If you need to cancel your session for any reason we ask that you give your coach at least 24 hours notice. If you cancel within 24 hours you will be charged 50% the price of your session. This policy is strictly enforced at all times. We understand that life happens and there are extenuating circumstances, we will do our best to accommodate if and when that happens. Please remember that we are a small business and when you late cancel it prevents us from scheduling another client to make up for lost revenue. If you have any questions about this policy, please speak directly with your coach.

  • I had a recent injury or surgery, can I still do personal training sessions?

    If you are recently injured or healing from a surgery, we ask that you obtain permission from your doctor or surgeon before starting any exercise program. We will ask for a doctors note clearing you for exercise before starting you on any of our programs. Please note that we are not physical therapists and are not qualified to diagnose or treat you for any injuries. If you require specific treatment, we will be happy to refer you to a list of qualified PT’s.